quenph Privacy Policy

quenph ("quenph", "we", "us", "our") operates the online gaming platform accessible at quenph.vip. We are committed to protecting the personal information of all individuals who interact with the quenph platform, including registered Players, prospective Players, and visitors to the quenph website.

This Privacy Policy ("Policy") explains what personal information quenph collects, the purposes for which it is processed, the legal bases that authorise such processing, how it is stored and protected, when it may be disclosed to third parties, and the rights available to you as a data subject under Philippine law.

By registering an account, accessing the quenph platform, or otherwise providing your personal information to quenph, you acknowledge that you have read and understood this Policy. This Policy forms part of and should be read alongside the quenph Terms & Conditions.

For the purposes of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC), quenph is the personal information controller in respect of all personal data collected through the quenph platform.

quenph has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection compliance across the organisation and serving as the point of contact for data subject inquiries and NPC engagement. Contact details for the DPO are provided in Section 15 of this Policy.

quenph collects the following categories of personal data, depending on your relationship with the platform and the services you use:

quenph collects personal data through the following channels:

• Directly from you — when you register an Account, complete KYC verification, make deposits or withdrawals, contact support, or interact with any feature of the quenph platform;
• Automatically — through cookies, session tokens, server logs, and analytics tools when you browse or use the quenph website and platform;
• From payment processors — when your GCash, Maya, or bank transaction is processed, quenph receives transaction confirmation data including reference numbers and amounts from the relevant payment provider;
• From KYC and identity verification providers — where quenph uses third-party identity verification services to validate government-issued ID documents, those providers may share verification outcome data with quenph;
• From fraud prevention and risk management systems — automated risk scoring and device fingerprinting tools that help quenph identify unusual account activity or potential fraud patterns.

quenph processes personal data only for specified, explicit, and legitimate purposes. The following table summarises the primary purposes of processing and the legal basis applicable under the Data Privacy Act of 2012:

• Account Registration and Management: Processing is necessary for the performance of the contract between you and quenph (your Account agreement and the Terms & Conditions).
• Payment Processing (deposits and withdrawals): Processing is necessary for the performance of the contract and to comply with payment provider obligations.
• KYC and Identity Verification: Processing is required to comply with quenph's legal obligations under PAGCOR regulations and the Anti-Money Laundering Act.
• Fraud Prevention and Platform Security: Processing is necessary for the legitimate interests of quenph in protecting the platform and its Players from fraudulent or criminal activity.
• Responsible Gaming Monitoring: Processing is required to comply with quenph's legal and regulatory obligations under PAGCOR's responsible gaming framework.
• Customer Support: Processing is necessary for the performance of the contract and the legitimate interest of quenph in resolving Player inquiries and disputes.
• Platform Improvement and Analytics: Processing is based on quenph's legitimate interests in understanding how the platform is used in order to improve user experience.
• Marketing Communications: Processing is based on your separately provided consent. You may withdraw consent at any time as described in Section 13.

quenph does not sell personal data. We may share personal data with the following categories of third parties in the circumstances described:

The quenph platform uses cookies and similar tracking technologies to maintain session continuity, remember your preferences, prevent fraud, and generate aggregated analytics about platform usage. The following cookie categories are in use on quenph:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and login state persistence. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your language preferences, display settings, and other Account customisations to improve your experience on quenph.
• Analytics Cookies: Collect aggregated, anonymised data on how Players interact with the quenph platform — which pages are visited, how long sessions last, and which game categories attract the most engagement. This data is used to improve the platform.
• Security and Fraud Prevention Cookies: Assist in identifying unusual login patterns, detecting bot activity, and preventing unauthorised access to quenph Accounts.

quenph implements technical and organisational security measures proportionate to the sensitivity of the personal data held and the risks presented by its processing. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and quenph servers;
• Encryption of sensitive data fields at rest in quenph databases, including password hashes, ID document data, and financial account references;
• Role-based access controls limiting quenph staff access to personal data on a strictly need-to-know basis;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular penetration testing and security auditing of the quenph platform by qualified third-party security firms;
• Intrusion detection systems and 24/7 security monitoring of the quenph platform infrastructure;
• Incident response procedures consistent with NPC notification requirements in the event of a personal data breach.

Notwithstanding the above, no electronic transmission or storage system can be guaranteed to be completely secure. quenph is not liable for security breaches attributable to your own failure to protect your account credentials, or to circumstances beyond quenph's reasonable control.

quenph retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention requirements. The following retention periods apply:

• Account and identity data: Retained for the duration of the active Account, plus a minimum of five (5) years following Account closure, as required under PAGCOR AML compliance obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of the last transaction on the Account, as required under the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the transaction date in compliance with AMLC reporting obligations and PAGCOR record-keeping requirements.
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two (2) years for quality assurance and dispute resolution.
• Marketing consent records: Retained for as long as the consent is active and for two (2) years following consent withdrawal, to demonstrate compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with quenph's data disposal procedures.

As a data subject under the Philippines Data Privacy Act of 2012, you have the following rights in relation to your personal data held by quenph:

The quenph platform is not intended for and may not be used by individuals under the age of 21. quenph does not knowingly collect, store, or process personal data from individuals below this age threshold. If quenph becomes aware that personal data has been provided by a person under 21, we will take immediate steps to delete that data and close the associated Account.

If you believe that a minor has registered an Account on the quenph platform or provided personal data to quenph, please notify the DPO immediately using the contact details in Section 15. quenph treats such reports as urgent and will investigate within one (1) business day of receipt.

Some of the third-party service providers that process personal data on quenph's behalf may be located outside the Philippines — for example, cloud infrastructure providers and game technology platforms. Where personal data is transferred to service providers in other jurisdictions, quenph ensures that appropriate safeguards are in place as required under the Data Privacy Act and applicable NPC regulations, including:

• Standard contractual clauses (data processing agreements) imposing obligations on the recipient equivalent to those applicable in the Philippines;
• Adequacy assessments confirming that the recipient jurisdiction provides an equivalent level of data protection; or
• Binding corporate rules where the recipient is a member of the same corporate group as quenph.

Details of specific cross-border transfers and the safeguards applicable to them are available upon request from the quenph DPO.

With your separately provided consent at the time of registration or at a later date, quenph may send promotional communications including information about new games, bonuses, and special offers by email or SMS to your registered Philippine mobile number.

You may withdraw consent to marketing communications at any time by adjusting the notification settings in your quenph Account, or by notifying the quenph support team. Withdrawal of marketing consent does not affect quenph's ability to send transactional communications required for account management (e.g., OTP messages, deposit confirmations, withdrawal notifications, or security alerts).

quenph reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to the Policy will be communicated to registered Players by email to the registered account address, with advance notice of at least seven (7) days before the updated Policy takes effect.

The "Last updated" date at the top of this Policy will reflect the most recent revision. Continued use of the quenph platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically.

For all data privacy inquiries, data subject rights requests, or concerns about how quenph processes your personal data, contact the quenph Data Protection Officer (DPO) through the following channel:

quenph will acknowledge all DPO inquiries within two (2) business days and provide a substantive response within ten (10) business days. For complex requests requiring additional investigation, we will notify you of the extended timeline and reason within the initial ten-day window.

If you are not satisfied with quenph's response to your data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) at the NPC's official office or through its published complaint procedures.